We know that circumstances change. At MANOHIT TESHNI, we've put together a straightforward cancellation policy that gives you flexibility while keeping our fulfillment process running smoothly. Whether you've had second thoughts about a shade, spotted a better deal, or simply changed your mind, the information below will walk you through your options.

This policy applies to every order placed on the MANOHIT TESHNI platform — covering cosmetics, skincare, beauty tools, and women's accessories. Please read through the details before reaching out to our team, as most situations are covered here.

Cancel Within 24 Hours — No Questions, No Fees

Every MANOHIT TESHNI order is eligible for a complimentary 24-hour cancellation period. If you decide to cancel within this window, you'll receive a full refund with no deductions — regardless of order size or which products were included.

Common Reasons Customers Cancel

We understand beauty shopping involves careful consideration. Customers often cancel for reasons such as:

• Switching between shades or formulations after further research
• Receiving a recommendation for a different product after ordering
• Deciding to wait for a sale or promotional period
• Re-evaluating their beauty budget
• Discovering a more suitable alternative elsewhere

Cancelling Online — The Quickest Route

You can cancel your MANOHIT TESHNI order directly through your account in a few steps:

1. Sign In: Log in to your MANOHIT TESHNI account with your registered details
2. Go to Your Orders: Head to the "My Orders" section in your account dashboard
3. Find the Order: Locate the order you wish to cancel from your order history
4. Request Cancellation: Select the cancellation option — this will only appear if your order is within the eligible window
5. Confirm Your Choice: Review the summary and confirm the cancellation
6. Check Your Inbox: A confirmation email will be sent to you promptly with cancellation and refund details

Can't Cancel Online? Reach Out Directly

If you run into any technical issues or prefer to speak with someone, you can contact us through the following channels:

• Email: Send your cancellation request to MANOHITTESHNIMSPVTLTD@gmail.com — include your order number and reason
• Phone: Reach our support team at +91 9220435332
• Live Chat: Use the chat feature on our website for faster real-time help

To process your request quickly, please have your order number and the email address on your account ready when you get in touch.

What to Expect Based on When You Cancel

The fee structure below is designed to be transparent and reflect the operational stage your order has reached:

How Refunds Are Handled

Here's what happens once your cancellation is confirmed:

• Instant Acknowledgement: You'll receive an email confirming the cancellation and refund initiation right away
• Internal Processing: Our finance team processes the refund within 2–3 business days
• Bank Settlement: Allow an additional 3–7 business days for the amount to reflect in your account, depending on your bank
• Refund Destination: Funds are returned to the same payment method used at checkout
• Final Confirmation: A second notification is sent once the refund has been successfully dispatched

Situations Where We May Waive Cancellation Fees

MANOHIT TESHNI reviews exceptional circumstances on a case-by-case basis. Full refunds outside the standard window may be considered when:

• Platform Errors: A technical fault on our end caused an unintended order to be placed
• Pricing Discrepancy: A material pricing error affected the product you ordered
• Stock Unavailability: The ordered item is no longer available for fulfillment
• Significant Shipping Delays: Delivery is substantially behind the committed timeframe
• Emergency Circumstances: A personal situation has made it impossible to receive the order
• Medical Grounds: A health-related reason prevents the use of a specific ingredient or product type

Items That Cannot Be Cancelled

Some products are excluded from cancellation once the order has been processed:

• Custom-blended or bespoke foundation and tinted products
• Personalised or engraved beauty tools
• Limited-edition or flash-sale items (always marked clearly at purchase)
• Digital services such as virtual beauty consultations
• Individual monthly boxes from subscription beauty plans

Adjustments You Can Make Without Cancelling

Before going ahead with a cancellation, it's worth knowing that several modifications are available within the same 24-hour window:

• Swap Products: Exchange an item for a comparable alternative at a similar price point
• Change Shade or Variant: Update your selection for lipstick, foundation, eyeshadow, or other colour-based products
• Adjust Quantities: Increase or reduce the number of units for any item in your order
• Update Delivery Address: Redirect your order to a different shipping destination
• Reschedule Delivery: Shift the delivery date to a time that works better for you

Contact our support team to discuss any of the above before deciding to cancel — particularly for gift orders or when you're undecided rather than certain.

Once your order leaves our fulfilment centre, cancellation is no longer an option. That said, you are not without recourse. The following routes remain available to you:

Returns & Exchanges

• Standard Return: Unopened products can be returned within 14 days of receipt
• Damaged or Defective Items: Eligible for immediate replacement or full refund
• Incorrect Items Received: We will arrange a free exchange at no cost to you
• Colour or Shade Issues: Exchange options are available for foundation and concealer mismatches

Our Return & Exchange Policy has the full details on how to proceed once an order has been delivered.

Partial Cancellations

If a portion of your order is still awaiting dispatch while the rest has already shipped, we may be able to cancel the outstanding items. Contact us as quickly as possible if this applies to your situation.

Our team is on hand to assist with cancellations, modifications, and any related queries. You can reach us through the following channels:

When You Should Contact Us

• If the online cancellation option is unavailable or not working
• If you have questions about applicable fees or expected refund timeframes
• If your situation may qualify for an exception to the standard policy
• If you'd prefer to modify your order rather than cancel it outright
• If you need clarification on whether a specific product is cancellable